These documents govern your use of InMotion Digital's products and services. By using our services, you agree to these terms. Download buttons will be active once documents are hosted — contact us at info@in-motion.digital if you need a copy in the meantime.
Service Terms
About These Terms
These Service Terms govern the relationship between InMotion Digital Ltd and its venue customers. They apply to all active service relationships and are incorporated into all invoices and service communications issued by InMotion Digital Ltd.
Where a separate signed Service Schedule exists between InMotion Digital Ltd and a venue, that Schedule forms part of the contract alongside these terms and takes precedence in the event of any conflict.
By continuing to receive services from InMotion Digital Ltd after the effective date shown above, you agree to these terms.
- Company: InMotion Digital Ltd
- Company No.: 15626830
- Registered in: England and Wales
- Contact: info@in-motion.digital
- Website: in-motion.digital
- Terms published at: in-motion.digital/terms
Related Legal Documents
These Service Terms form part of InMotion Digital Ltd's full legal documentation. The following related documents also apply:
1. What We Provide
1.1 InMotion Digital Ltd provides digital signage services to venue customers, which may include: supply of screen hardware; access to our content management software platform and customer app; graphics and creative content support; and ongoing technical support.
1.2 The specific services provided to each venue are set out in the relevant Service Schedule. Some venues receive a fully managed service, where InMotion Digital Ltd handles all content scheduling and updates on the venue's behalf. Others operate on a self-managed basis, managing their own content through the InMotion platform.
1.3 We reserve the right to update and improve our platform, software, and service processes. We will give reasonable notice of any material change that affects the level of service provided.
1.4 Venues are responsible for the physical placement and day-to-day upkeep of any screen hardware at their premises. InMotion Digital Ltd does not provide on-site installation. For full hardware usage requirements, please refer to Document 02 — Display Terms.
2. Fees and Payment
2.1 Monthly service fees are agreed individually with each venue and set out in the relevant Service Schedule. Fees are invoiced monthly in advance.
2.2 Payment is due within 14 days of the invoice date. All invoices issued by InMotion Digital Ltd are subject to these terms.
2.3 All fees are quoted exclusive of VAT. InMotion Digital Ltd is not currently VAT registered. Should InMotion Digital Ltd become VAT registered, VAT will be charged in addition at the prevailing rate from the date of registration, with written notice given to the venue in advance.
2.4 InMotion Digital Ltd reserves the right to suspend platform access and service delivery if payment is overdue by more than 21 days, following written notice.
2.5 InMotion Digital Ltd will give at least 60 days' written notice before proposing any fee increase after the initial agreed term.
3. Platform and Software Access
3.1 InMotion Digital Ltd grants each venue a non-exclusive, non-transferable licence to access and use the InMotion digital signage management platform solely for managing content on screens at their named premises.
3.2 Platform access is personal to the venue and must not be shared with or used by any third party without prior written consent from InMotion Digital Ltd.
3.3 On termination of the service relationship, platform access ceases. InMotion Digital Ltd will provide a reasonable handover period of up to 30 days to allow venues to retrieve their own content.
3.4 Venues must keep login credentials secure and notify InMotion Digital Ltd immediately of any suspected unauthorised access.
4. Content
4.1 Content requests may be submitted through the InMotion platform. All content is subject to review and approval by InMotion Digital Ltd before display.
4.2 InMotion Digital Ltd will ensure content displayed complies with applicable UK advertising standards (CAP Code) and relevant law.
4.3 InMotion Digital Ltd will not display content that is offensive, unlawful, or materially contrary to the venue's business interests without prior written agreement.
4.4 Venues are responsible for ensuring submitted content does not infringe third-party intellectual property rights. Full content responsibilities and indemnification terms are set out in Document 03 — Content & IP Terms.
5. Intellectual Property
5.1 All intellectual property rights in the InMotion platform, software, customer application, content management system, templates, scheduling frameworks, and associated tools are and remain the sole property of InMotion Digital Ltd. Nothing in the service relationship transfers any of these rights to a venue.
5.2 Venues retain ownership of their own content — including menus, promotional materials, and original brand assets submitted for display. By submitting content, venues grant InMotion Digital Ltd a licence to use that content solely for the purpose of providing the service.
5.3 Any graphics, templates, or creative assets produced by InMotion Digital Ltd for a venue remain the property of InMotion Digital Ltd unless otherwise agreed in writing.
5.4 Venues must not copy, reproduce, reverse-engineer, or attempt to replicate the InMotion platform, application, or any associated tools.
6. Data Protection
6.1 Both InMotion Digital Ltd and the venue agree to comply with their respective obligations under UK GDPR and the Data Protection Act 2018.
6.2 InMotion Digital Ltd processes operational data — including content schedules, service requests, and venue contact details — only for the purpose of delivering services. This data is not shared with third parties without consent, except where required by law.
6.3 Full details of how InMotion Digital Ltd collects, stores, and uses personal data are set out in our Document 04 — Privacy Policy. Our use of cookies is explained in our Document 05 — Cookie Policy.
6.4 Both parties agree to notify each other promptly in the event of any data breach that affects the other party's data.
7. Termination
7.1 Where no signed Service Schedule is in place, either party may end the service relationship by giving 90 days' written notice.
7.2 Where a signed Service Schedule is in place, the termination terms in that Schedule apply.
7.3 Either party may terminate immediately if the other commits a material breach and fails to remedy it within 14 days of written notice, or if the other becomes insolvent, enters administration or liquidation, or ceases trading.
7.4 On termination, the venue must immediately cease use of the InMotion platform. Clauses 5, 6, and 8 survive termination.
8. Liability
8.1 InMotion Digital Ltd's total liability to any venue is limited to the total fees paid by that venue in the 3 months preceding the event giving rise to the claim.
8.2 InMotion Digital Ltd is not liable for indirect or consequential loss, including loss of revenue, profit, or business opportunity.
8.3 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.
8.4 InMotion Digital Ltd maintains appropriate public liability insurance throughout all active service relationships.
9. General
9.1 These terms apply to all active service relationships with InMotion Digital Ltd and are incorporated into all invoices and service communications.
9.2 InMotion Digital Ltd may update these terms from time to time. Venues will be notified of material changes by email with at least 30 days' notice. Continued use of the service after the effective date constitutes acceptance. The current version is always available at in-motion.digital/terms.
9.3 Where a signed Service Schedule exists, that document takes precedence over these general terms in the event of any conflict.
9.4 If any clause is found to be unenforceable, the remaining clauses continue in full force.
9.5 These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
9.6 Notices may be sent by email to addresses on record and are deemed received on the next working day.
Terms & Conditions of Use for Commercial Digital Displays
By purchasing, installing, or using any Commercial Digital Display supplied by InMotion Digital Limited, you agree to be bound by the following Terms and Conditions. These terms are in addition to and do not replace your statutory rights under UK law, including the Consumer Rights Act 2015.
1. Purpose and Scope of Use
- These displays are sold for light to moderate commercial use, intended for internal business promotion or informational display
- Displays are not designed for 24/7 continuous use, nor for use in extreme or unregulated environmental conditions
- Maximum daily operating time is 8–10 hours, unless otherwise agreed in writing before purchase. Usage beyond this constitutes misuse and invalidates warranty coverage
2. Installation & Setup Requirements
- Installation must be performed by a qualified technician
- All protective film, shrink wrap, or transportation coverings must be fully removed before activation
- Displays must be mounted in a location with adequate airflow and ventilation, away from direct sunlight, heat sources, steam, moisture, or enclosed cabinet structures
3. Prohibited Usage
The following activities are expressly prohibited and will void any warranty or liability:
- Operating the screen with packaging or protective film still attached
- Running the display for more than 10 hours daily without cooling intervals
- Using the screen outdoors or in high-humidity or high-temperature environments without prior written consent
- Modifying, opening, or repairing the device by unauthorised persons
- Blocking ventilation ports or surrounding the screen with insulating materials
- Connecting unapproved third-party accessories or power sources
4. Monitoring & Data Collection
The Company may collect usage data through integrated CMS platforms for quality control and warranty assessment. This data may be used to verify operating times, content playback, and identify excessive or improper usage. Use of this data is compliant with the UK GDPR and the Data Protection Act 2018.
5. Warranty Limitations
A limited warranty covers manufacturing defects and hardware/software faults under normal, intended use. The warranty does not cover overheating, physical damage, environmental damage, electrical faults caused by power surges, or any third-party installation or unauthorised repair. All warranty claims are subject to assessment — proof of misuse, tampering, or environmental failure will result in rejection.
6. Customer Responsibilities
The Customer assumes full responsibility for proper usage, installation, and environmental conditions after delivery. Any failure to comply with these usage instructions constitutes a breach of contract under the Supply of Goods and Services Act 1982, and may invalidate warranty rights.
7. Liability & Indemnity
InMotion Digital Limited shall not be liable for any indirect or consequential losses arising from display failure due to misuse or unauthorised modification. Nothing in this document limits liability for death or personal injury caused by negligence, or any liability that cannot be excluded under UK law.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Content & Intellectual Property Terms
1. Scope of Responsibility
InMotion Digital Ltd. operates strictly as a service provider for the technical upload, scheduling, and display of digital media. While we may assist in the creation or placement of content at the Client's request, the Client retains full legal status as the “Publisher” of said content.
2. Client Warranties & Ownership
By requesting the upload of any media (including logos, images, videos, music, or live broadcasts), the Client warrants that:
- They are the sole owner of the intellectual property or have obtained all necessary written licences, permissions, and clearances from the rightful copyright owner
- The content does not infringe upon the trademark, copyright, privacy, or intellectual property rights of any third party
- They have conducted the necessary research to ensure the legal right to display such material in a commercial environment (e.g. specific licences for sports broadcasts or commercial music playback)
3. No Duty to Vet
The Client acknowledges that:
- InMotion Digital Ltd. does not have an obligation to research, verify, or “vet” the copyright status of materials provided by the Client
- The Supplier's action of uploading content via the CMS is a technical execution of the Client's request and does not constitute legal approval of the content's copyright status
- The Supplier is not responsible for any scheduling errors or legal disputes arising from the use of Client-provided content
4. Indemnification (The “Shield” Clause)
The Client agrees to indemnify, defend, and hold harmless InMotion Digital Ltd. against any and all claims, damages, losses, or legal expenses (including professional fees) arising from alleged or actual infringement of third-party intellectual property rights, unauthorised display of copyrighted broadcasts or media, or any breach of these content terms.
5. Right to Refuse or Remove
InMotion Digital Ltd. reserves the unilateral right to:
- Refuse any upload request that appears, on its face, to be a clear violation of copyright or UK law
- Immediately suspend or remove content from any display if a “Take-Down” notice or copyright claim is received from a third party
- Terminate services for Clients who repeatedly request the use of unauthorised materials
6. Governing Law
This policy shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
Privacy Policy
InMotion Digital Limited (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.
Data We Collect
- Contact information (name, email address, phone number) when you make an enquiry or sign up
- Business information (company name, address, sector) to provide our services
- Usage data from screens connected to our CMS platform, for quality control and warranty purposes
- Communications you send us via email, WhatsApp, or our website forms
How We Use Your Data
- To provide and manage our digital signage services
- To communicate with you about your account, requests, and updates
- To improve our services and resolve technical issues
- To comply with our legal obligations
Data Sharing
We do not sell your personal data. We may share data with trusted third-party service providers (such as our CMS platform provider) solely for the purpose of delivering our services. All third parties are required to handle your data in accordance with UK GDPR.
Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data, object to or restrict certain processing, and request data portability. To exercise your rights, contact us at info@in-motion.digital.
Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. Customer records are typically retained for 6 years after the end of a contract in line with UK tax and legal requirements.
Contact & Complaints
For any privacy concerns, contact us at info@in-motion.digital. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookie Policy
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the site function correctly and remember certain information between pages.
How we use cookies
We keep our use of cookies to an absolute minimum. InMotion Digital does not use advertising cookies, tracking cookies, or any third-party analytics tools. We only use cookies that are strictly necessary to keep this website running correctly.
Strictly necessary cookies
These cookies are essential for the website to function. Without them, parts of the site would not work properly. They do not collect any personal information and cannot be used to identify you.
| Cookie | Purpose | Duration |
|---|---|---|
| Session cookie | Keeps your session active as you navigate between pages | Session |
Because these cookies are strictly necessary, we do not require your consent to use them under UK GDPR. They cannot be switched off.
What we do not use
We do not use any of the following on this website:
- Google Analytics or any other analytics platform
- Advertising or marketing cookies
- Social media tracking pixels
- Any third-party tracking scripts
Your enquiry data
If you submit an enquiry through our website, the information you provide (such as your name, email address, and business details) is collected and stored securely. This is not handled through cookies — it is covered separately in our Privacy Policy.
Your rights
Under UK GDPR you have the right to ask us what personal data we hold about you, request its deletion, and withdraw any consent you have given. To exercise your rights, contact us at info@in-motion.digital. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this Cookie Policy from time to time. The date at the top of this page will always reflect the most recent version.